Customer Service Specialist, Korean

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Deliver exceptional customer service through clear and professional communication by promptly addressing inquiries in both Korean and English.

• Uphold reliability and punctuality by consistently adhering to scheduled work hours and meeting response time objectives.

• Provide outstanding support experiences.

⛳️ Requirements

• Fluency in both Korean and English is essential.

• A dependable remote work environment equipped with a stable internet connection.

• A proactive approach to receiving feedback and pursuing self-improvement.

• Compliance with all data security and confidentiality protocols.

• Maintain professional and courteous communication with colleagues and clients.

• Full adherence to company policies and Standard Operating Procedures (SOPs).

• Must utilize a company-compliant Windows or macOS device for all work-related tasks and access.

• Compatible operating systems include Windows 11 Pro (updated to version 25H2 or later) or newer versions of macOS Sequoia/Tahoe.

• Devices must have screen locking enabled, activating automatically after a maximum of 5 minutes of inactivity.

• Full-disk encryption is mandatory at all times (using BitLocker for Windows or FileVault for macOS).

• Antivirus/Endpoint Detection & Response (EDR) software and an active operating system firewall are required.

• Secure Boot (Windows) or System Integrity Protection (macOS) must be enabled at all times.

• Devices that have been jailbroken, rooted, or modified to bypass security measures are strictly prohibited.

• The use of virtual machines or virtualized environments is not allowed for BYOD contractor access.

• Windows devices must be capable of supporting Credential Guard / VBS security features where applicable.

🏝️ Benefits

• 50% of the agreed hourly rate during the training period.