Customer Service Specialist, Korean

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver exceptional customer service through clear and professional communication by promptly responding to customer inquiries in both Korean and English.

• Demonstrate reliability and punctuality by consistently adhering to scheduled work hours and achieving response time targets.

• Provide outstanding support experiences.

⛳️ Requirements

• Proficient in both Korean and English.

• Compliance with all data security and confidentiality protocols.

• Maintain professional and courteous communication with colleagues and customers.

• Adhere to company policies and Standard Operating Procedures (SOPs) at all times.

• Must use a company-approved Windows or macOS device for all work-related tasks and access.

• Supported operating systems include Windows 11 Pro (updated to version 25H2 or later) or macOS Sequoia/Tahoe or newer.

• Devices must have screen lock enabled, activating automatically after no more than 5 minutes of inactivity.

• Full-disk encryption is mandatory at all times (BitLocker for Windows or FileVault for macOS).

• Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.

• Secure Boot (Windows) or System Integrity Protection (macOS) must be kept enabled.

• Devices that are jailbroken, rooted, or altered to bypass security measures are strictly forbidden.

• Use of virtual machines or virtualized environments is not allowed for BYOD contractor access.

• Windows devices must support Credential Guard / VBS security features when applicable.

🏝️ Benefits

• Employees have the flexibility to work remotely.

• A quiet and dependable remote work environment with a stable internet connection.