Customer Service Specialist, Japanese

This is a fully remote position, open to applicants in Peru.

📋 Description

• Deliver customer support in both Japanese and English through various communication channels.

• Efficiently and professionally address customer inquiries.

• Adhere to Standard Operating Procedures (SOPs) and internal protocols.

• Precisely log customer interactions and resolutions.

• Uphold strict compliance with data security and confidentiality standards.

• Work collaboratively with internal teams to provide a seamless customer experience.

⛳️ Requirements

• Proficient in Japanese and English, both written and spoken.

• Previous experience in customer service, contact center, or support roles.

• Excellent communication and problem-solving abilities.

• Comfortable in a performance-oriented environment with key performance indicators (KPIs).

• Must have Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.

• Full-disk encryption (BitLocker or FileVault) must be enabled at all times.

• Active antivirus/EDR software and firewall protection required.

• Secure Boot (Windows) or System Integrity Protection (macOS) must be enabled.

• Availability to work any assigned shift as needed by operations.

🏝️ Benefits

• Opportunity to work fully remotely.

• Initial part-time schedule with the possibility of transitioning to 40 hours per week based on performance.