Customer Service Specialist, Japanese

This is a fully remote position, open to applicants in Peru.

📋 Description

• Deliver customer support in both Japanese and English through various communication channels.

• Address customer inquiries promptly and professionally.

• Adhere to Standard Operating Procedures (SOPs) and internal policies.

• Document customer interactions and resolutions accurately.

• Ensure strict compliance with data security and confidentiality standards.

• Work collaboratively with internal teams to provide a seamless customer experience.

⛳️ Requirements

• Proficient in Japanese and English, both written and spoken.

• Previous experience in customer service, contact center, or support positions.

• Excellent communication and problem-solving abilities.

• Ability to thrive in a performance-driven environment with established KPIs.

• Technical specifications: Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.

• Full-disk encryption (BitLocker or FileVault) must be enabled at all times.

• Active antivirus/EDR software and firewall protection are required.

• Secure Boot (Windows) or System Integrity Protection (macOS) should be enabled.

🏝️ Benefits

• This is a remote position, with shift assignments determined by business requirements.

• Starts with a part-time schedule, with the possibility of transitioning to a full 40 hours per week based on performance.