Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Manage Customer Service Responsibilities: Handling payments, due dates, payoffs, and account updates.

• Execute ACH Requests and offer payoff estimates.

• Conduct soft collections: (1-45 days overdue) and establish repayment plans.

• Utilize Skip Tracing tools to find and refresh customer information.

• Success Metrics: Quality: 90% or higher customer interaction score.

• Compliance: 92% or greater adherence to scheduled shifts and breaks.

• Efficiency: Maintain an average handling time of under 400 seconds.

⛳️ Requirements

• High School Diploma or GED.

• Experience in a High-Volume Contact Center: Minimum of one (1) year of experience in a busy call center.

• State Licensing Covered: We take care of and fully cover all necessary collections licensing across several states at no cost to you.

🏝️ Benefits

• Stable Pay: Hourly wage with no sales quotas. ($20/hr plus additional for late shifts and Saturdays.)

• Paid Training: Equip yourself for success from the very beginning.

• Generous PTO and Paid Holidays.

• Education Support: Tuition reimbursement options available.

• Day-One Benefits: Health, dental, and vision coverage begins immediately.

• Career Growth: Emphasis on internal promotions.