Customer Service Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Supports customers by delivering quotes for parts.

• Generates purchase orders.

• Oversees orders and shipping processes.

• Addresses customer inquiries.

• Directs sales prospects to the respective Regional Account Manager.

• Conducts follow-ups with customers after quotes and deliveries.

• Maintains ongoing communication with customers and vendors to foster relationships.

• Manages customer orders from receipt through to invoicing.

• Verifies quantities, pricing, availability, and lead times.

• Handles order adjustments, including customer communication.

• Cultivates and sustains long-term customer relationships through regular engagement.

⛳️ Requirements

• A degree in Engineering or a related field is necessary.

• Candidates must reside in Wilayah Persekutuan or Selangor, Malaysia.

• Proficiency in the English language is essential.

• Excellent interpersonal skills, with the ability to establish and maintain collaborative working relationships.

• Strong organizational capabilities; attention to detail is crucial.

• Good judgment in decision-making is required.

• Ability to analyze data and create standards.

• Familiarity with Microsoft Office and Excel is preferred.

• Must be a team player, showcasing effective communication and problem-solving skills.

• Strong follow-up abilities to ensure customer satisfaction and promptly address any concerns.

• Capacity to build and maintain enduring customer relationships through effective communication and tailored service.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.