Customer Service Representative, Spanish Bilingual

This is a fully remote position, open to applicants in Utah.

📋 Description

• Respond to incoming calls from prospective applicants for Colorado’s Low Income Energy Assistance Program (LEAP)

• Accurately input data collected from applicants

• Offer resources and assistance to callers on the LEAP application line

• Address telephone inquiries in a polite and professional manner

• Aid callers with the application procedures

• Utilize systems, knowledge bases, telephone, email, and web browser tools to address inquiries and fulfill job responsibilities

• Refer escalated calls to the appropriate departments as necessary

• Treat callers with dignity and empathy

• Effectively use software, databases, scripts, and tools

• Be available on Microsoft Teams during work hours and quickly respond to requests

• Collaborate with a dynamic contact-center team

⛳️ Requirements

• Proficient in both English and Spanish, both spoken and written

• Exceptional interpersonal abilities

• Capability to manage multiple tasks simultaneously

• Minimum typing speed of 30 WPM

• Demonstrated ability to work collaboratively as part of a team

• Required to have a Windows PC

• Must operate on Windows 10 or newer

• PC should have 16GB of RAM

• A hard-wired broadband internet connection via DSL, Cable, or Fiber Optic is necessary

• Must maintain a private work-from-home environment that is free from interruptions and distractions

• USB headset is required

• Webcam necessary for internal team meetings

• Apple/Mac, tablets, smart devices, Chromebook, and Android systems are not supported

🏝️ Benefits

• Remote work opportunity

• Available part-time and full-time shifts (limited full-time positions)

• Work schedules from Monday to Friday

• Time off on federal and select state holidays

• Highly recommended to use two separate monitors

• Seasonal employment lasting 5–6 months