Customer Service Representative III

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide professional, skilled, and prompt assistance to both internal and external customers, as well as sales representatives, with order entry.

• Make outbound calls to current customers to identify additional product opportunities and enhance sales and services.

• Collaborate closely with Territory Representatives, Branch Offices, and Customer Lists to generate leads.

• Accurately enter customer transactions into the order entry system, including orders, quotes, and returns.

• Keep precise records of customers, territories, and facilities, documenting customer interactions effectively.

• Create and generate reports.

• Monitor scheduled shipment dates to ensure deliveries are made on time.

• Ensure adherence to Company, State, and Federal regulatory guidelines.

• Follow Accounts Receivable policies and practices diligently.

• Confirm prices and terms according to established procedures and customer profitability profiles.

• Efficiently multitask across various computer systems and communication platforms.

• Stay informed about company products, policies, and procedures.

• Build strong working relationships across business functions, with customers, and with manufacturing partners.

• Deliver customer service and sales support; address queries, respond to questions, and resolve issues.

• Relay essential customer information to outside sales representatives or relevant management.

• Identify customer needs and suggest specific products or solutions.

• Upgrade telephone orders effectively.

• Introduce and advocate for new products during calls.

• Identify sales opportunities through complementary product recommendations and analysis of past purchases.

• Initiate and complete follow-up actions to close sales opportunities.

• Employ selling processes and techniques to boost sales.

• Perform additional duties as assigned for Customer Service Representative III.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Outstanding customer service and organizational abilities.

• High level of accuracy and strong attention to detail.

• Effective verbal, written, and interpersonal communication skills.

• General computer proficiency, including familiarity with MS Office.

• An Associate’s Degree or a comparable combination of education and experience is preferred.

• Proficiency in SAP or a related ERP system is preferred.

• Ability to operate a computer or other office devices for most of the workday.

• Occasional requirement to move packages weighing up to 10 pounds.

• Capability to communicate with others in person, via phone, and in writing.

• Ability to comprehend and accurately exchange information with coworkers, customers, and vendors.

• Proficient in reading and interpreting various electronic and written documents.

• Minimal local travel, up to 10%, for sales ride-alongs or training purposes.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision benefits accompanied by an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Fully paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

• Unique incentive programs and rewards available for eligible employees.