Customer Service Representative II

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Respond to common inquiries and address issues regarding products and services for both internal and external customers.

• Handle inquiries or escalate issues promptly.

• Adhere to established procedures and protocols.

• Offer administrative and specialized operational assistance to sales representatives and/or sales teams.

• Aid in the selling and closing of Stewart products in alignment with sales objectives defined by leadership.

• Identify and resolve standard problems utilizing established solution options.

• Convey moderately complex information during routine discussions within the team.

• Manage personal workload under general supervision.

• Carry out additional responsibilities as assigned by management.

⛳️ Requirements

• High school diploma is mandatory.

• Bachelor’s degree is preferred.

• Generally requires 2+ years of relevant work experience.

• Capability to answer routine customer inquiries regarding products and services.

• Proficiency in resolving inquiries or escalating issues in a timely manner.

• Ability to follow standard operating procedures and guidelines.

• Skill in identifying and solving typical problems using established methods.

• Competence in communicating moderately complex information in routine contexts.

• Ability to operate under general supervision and effectively manage personal workload.

🏝️ Benefits

• Options and programs for health and wellness insurance.

• Paid time off.

• 401(k) plan with company matching.

• Stock purchase program for employees.

• Discounts available for employees.

• An inclusive workplace environment.

• Investment in career development, tools, and resources.