Customer Service Representative – Hospitality

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through multiple channels, including phone, email, and chat.

• Assist clients with booking challenges, service inquiries, and various client-related issues.

• Maintain a comprehensive understanding of Bnberry's offerings to provide precise information to customers.

• Record customer interactions, feedback, and any required follow-up actions in the CRM system.

• Work collaboratively with internal teams to resolve client issues and ensure a smooth customer experience.

• Offer feedback and insights from clients to enhance products and services.

• Engage in training sessions to stay informed about product offerings and customer service best practices.

⛳️ Requirements

• Prior experience in customer service support, ideally within a hotel or short-term rental context.

• Exceptional verbal and written communication abilities.

• Strong problem-solving skills and a customer-centric approach.

• Proficient in using CRM software and other customer support tools.

• Ability to thrive in a fast-paced environment and effectively manage multiple tasks.

• Excellent organizational skills and meticulous attention to detail.

• Hold a Bachelor’s degree in a relevant field of study.

• Willingness to work rotational shifts, including 24/7 coverage.

• Proficiency in English; knowledge of additional languages is advantageous.

• Availability to commence work on June 22nd, 2026.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and options for remote work.

• A collaborative and inclusive work atmosphere.