Customer Service Representative – Health Plan

This is a fully remote position, open to applicants in Iowa, +4 more states.

📋 Description

• Effectively manage incoming and outgoing calls from Sanford Health members, providers, and colleagues, ensuring a positive experience for all participants.

• Rapidly evaluate the complexity of cases and provide solutions or facilitate the escalation of inquiries as necessary.

• Deliver consistent and positive customer experiences by striving for excellence in understanding and addressing specific requests while demonstrating patience, empathy, compassion, and sincerity.

• Address customer inquiries through inbound and outbound phone calls as well as written correspondence.

• Collaborate with other Sanford Health departments as needed to coordinate responses to inquiries that require in-depth research, ensuring customer satisfaction regarding member and provider queries.

• Accurately document interactions for effective tracking and analysis.

⛳️ Requirements

• High school diploma or equivalent preferred; a bachelor's degree is highly desirable.

• At least one year of experience in customer service is required.

• Proficient general computer skills, including the ability to utilize a range of Microsoft products (MS Office, Outlook/Exchange).

• Strong organizational skills and proficient problem-solving abilities.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working hours to support work-life balance.

• Engaging work environment with a focus on teamwork and collaboration.