Customer Service Representative, German & English

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Manage a significant volume of live chat interactions and incoming emails.

• Assess and understand customers’ needs to ensure their satisfaction.

• Deliver accurate, valid, and comprehensive information.

• Address complaints, offer suitable solutions and options within set timeframes, and follow up to ensure resolution.

• Adhere to communication procedures, guidelines, and policies.

• Go above and beyond to engage with customers.

⛳️ Requirements

• Over 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• Strong proficiency in using IT for professional purposes and the ability to manage somewhat technical inquiries from customers.

• Outstanding written communication skills and effective listening abilities.

• Capability to multi-task, prioritize, and manage time efficiently.

• Knowledge of the cryptocurrency/blockchain sector is a significant advantage.

• Multilingual proficiency is a considerable plus.

• Fluent in both English and German.

• **Availability to work weekends and irregular hours, including night shifts.**

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home options (arrangements may vary based on the nature of the business team).