Customer Service Representative, English

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries promptly and effectively through emails, live chat, and phone communications.

• Collaborate with multiple departments to resolve intricate issues and escalate matters when necessary.

• Perform follow-ups with clients to confirm their concerns are adequately addressed.

• Utilize various diagnostic techniques for troubleshooting purposes.

• Document recurring issues to aid in process enhancement.

• Create informative materials such as FAQ articles, user manuals, and tutorials.

• Offer guidance to both current and potential clients about acquiring additional products and services provided by the company.

• Identify and implement initiatives to enhance the overall customer experience.

⛳️ Requirements

• Experience in the fintech sector (forex/crypto).

• Over 1 year of experience in online customer support.

• Proficient written and spoken English skills.

• Strong interpersonal and communication abilities.

• Capacity to manage or navigate high-pressure situations.

• Familiarity with customer service software, tools, and databases.

• Availability for 2/2 shifts from 4 PM to 4 AM GMT.

• CV must be submitted in English.

🏝️ Benefits

• Fully remote position allowing you to work from any location of your choice.

• Competitive salary commensurate with your experience.

• Opportunity to engage with an international and cross-functional team focused on a challenging and in-demand product.

• Quarterly performance-based bonuses linked to your results.

• Medical insurance available after the probation period.

• Additional sick leave granted every six months.

• Birthday gifts provided.