Customer Service Representative – Driver Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review and validate driver applications, background checks, and other essential documentation.

• Ensure that driver submissions are thorough and comply with RidenRoll’s onboarding criteria.

• Address incoming driver inquiries through phone, email, or chat promptly and professionally.

• Provide clear and accurate information regarding the onboarding process, program prerequisites, and account-related issues.

• Keep precise records of driver interactions and status updates within our internal systems.

• Work collaboratively with other departments to address escalated concerns and enhance onboarding procedures.

⛳️ Requirements

• A minimum of 1 year of experience in customer service, administrative assistance, or document processing.

• Strong attention to detail with the capability to review and verify sensitive information.

• Exceptional verbal and written communication skills.

• Proficient in utilizing CRM systems, email platforms, and other standard office software.

• Ability to handle multiple tasks in a fast-paced environment.

• Friendly, patient, and dedicated to delivering outstanding service.

• Preferred: Experience in transportation, the gig economy, or driver onboarding support is advantageous.

• Bilingual in English and Spanish is a significant plus.

🏝️ Benefits

• Competitive hourly rate or salary.

• Flexible scheduling options.

• Opportunities for advancement.

• Supportive team culture.