Customer Service Representative, Customer Service Agent – German & French

This is a fully remote position, open to applicants in Germany.

📋 Description

• Omnichannel support: Serve as the initial point of contact through phone, email, and live chat.

• Comprehensive service: Manage tracking inquiries and complaints with adaptability.

• Cross-functional liaison: Facilitate communication with suppliers and various internal departments.

• Structured data entry: Oversee order processing and maintain system accuracy.

⛳️ Requirements

• Language proficiency: Fluent in spoken and written German and French.

• Quick learner & curiosity: Ability to grasp concepts swiftly and a strong desire to learn.

• Multitasking & IT affinity: Capable of navigating between multiple chat windows efficiently.

• Service-oriented: Demonstrates customer-friendly and empathetic behavior.

• Education: Commercial vocational training is advantageous – career changers are encouraged to apply.

🏝️ Benefits

• Genuine work–life balance (no weekends).

• Flexible working arrangements and the option for remote work.

• Secure start: Comprehensive 3-week onboarding program.

• Fair compensation with guaranteed salary increases.

• Future prospects: Opportunities for extension or permanent employment.