Customer Service Representative, Bilingual Spanish

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Assist student loan borrowers with inquiries regarding their accounts, repayment options, and application processes.

• Manage both inbound and outbound calls in a dynamic and high-volume contact center setting.

• Deliver accurate, professional, and empathetic customer service.

• Ensure adherence to federal regulations, company policies, and data security standards.

• Achieve key performance indicators and uphold quality assurance standards.

⛳️ Requirements

• U.S. Citizenship is required.

• Bilingual fluency in Spanish and English, primarily handling calls from Spanish-speaking clients.

• High School diploma or GED is necessary.

• Minimum of 6 months of customer service experience in a business, non-retail environment or call center.

• At least 6 months of computer experience in a professional setting.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, OneNote).

• Ability to secure and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be assessed): Must not be in default on federal student loans.

• Proven track record of financial responsibility.

• No felony convictions in the last 7 years.

• Misdemeanor convictions within the past 7 years may affect eligibility.

• No non-medical collections amounting to $7,500 or more.

• Prior experience in a call center is preferred.

• An Associate or Bachelor’s degree is preferred.

🏝️ Benefits

• Health & Welfare Pay: An additional $5.09 per hour (up to 40 hours per week), sufficient to fully cover employee-only medical, dental, and vision premiums.

• Flexible work-from-home options with structured support and training.

• Opportunities for advancement within a mission-driven organization.