Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Handle incoming calls for residential HVAC service and maintenance.

• Accurately schedule service appointments using ServiceTitan.

• Promptly respond to inquiries submitted via the website contact form.

• Engage with customers through text messaging and ServiceTitan Chat.

• Return calls from the overnight answering service.

• Make outbound calls to current customers during slower times to assist in maintaining a full service schedule.

• Inform homeowners about maintenance plans, available services, and current promotions.

• Ensure accurate customer records are maintained within ServiceTitan.

• Participate in daily team meetings.

• Complete end-of-day reports.

• Provide a professional, friendly, and customer-centric experience with every interaction.

⛳️ Requirements

• A minimum of 2 years of experience in the home services sector.

• Proficiency in using ServiceTitan is mandatory.

• Outstanding verbal and written communication skills.

• Strong organizational skills and the ability to multitask effectively.

• Comfortable managing both inbound and outbound customer calls.

• Ability to work independently in a remote setting while still collaborating with a team.

• A customer-focused mindset with a positive and professional demeanor.

• Preferred experience in residential HVAC customer service.

• Preference for candidates with call center or inside sales experience.

• Experience in scheduling residential HVAC maintenance and service appointments is preferred.

• Proficiency in customer service, appointment scheduling, CRM software, inbound and outbound calls, customer communication, and best practices in the residential HVAC industry.

• Preference will be given to candidates based in Arizona; qualified remote applicants from other states are welcome to apply.

🏝️ Benefits

• Opportunities for performance-based bonuses.

• Full-time position available remotely.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Consistent schedule from Tuesday to Saturday, with Sundays and Mondays off.

• Career advancement opportunities with a rapidly growing company.

• A supportive team environment.

• Daily collaboration with team members.