Customer Service Representative

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Collaborate with order release and fulfillment systems utilizing Shopify and proprietary platforms.

• Oversee and implement return processing through an integrated system.

• Respond promptly to customer inquiries via calls and emails regarding all aspects of: Sales order processing, Return Goods Authorization (RGA), and general product knowledge.

• Uphold a positive, empathetic, and professional demeanor towards customers at all times.

• Communicate and escalate any issues or concerns to brand management as necessary.

• Undertake ad hoc duties as assigned.

⛳️ Requirements

• Matric Certificate (Grade 12) or its equivalent.

• 2 to 3 years of experience in customer service within the eCommerce sector.

• Proficient spoken and written English skills (speaking, reading, and writing).

• Exceptional customer service skills with the ability to maintain composure under pressure.

• Strong computer skills – general knowledge of PC/Mac and Microsoft Office applications.

• Capability to multi-task and efficiently manage multiple customer interactions.

• Familiarity with Shopify Plus and customer support tools such as Gorgias, Zendesk, etc.

• Must be available to work a 40-hour week on Eastern Standard Time (EST).

• Required: A reliable internet connection, a personal computer, and a backup power source such as a UPS (Uninterruptible Power Supply).

🏝️ Benefits

• Growth Potential: Opportunities for career advancement and skill development.