Customer Service Representative

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Respond to both outbound and inbound calls in a fast-paced call center environment.

• Adhere to defined workflows and meet scheduled expectations for call handling.

• Address patient concerns with empathy and resolve issues according to established protocols.

• Record interactions in real-time while ensuring patient confidentiality and compliance with HIPAA regulations.

• Participate actively in compensated virtual training sessions.

• Achieve monthly performance targets.

• Engage in ongoing learning and feedback mechanisms.

• Manage consecutive calls throughout the duration of your shift.

• Ensure a distraction-free home office setup.

• Utilize a wired Ethernet connection with the company-issued computer.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• No prior experience is necessary.

• Previous experience in a healthcare customer service call center is highly preferred.

• Ability to thrive in a high-volume, structured work environment.

• Strong skills in problem-solving and making real-time decisions.

• Excellent verbal and written communication abilities.

• Proficiency in Microsoft Office applications.

• Capability to navigate multiple systems concurrently.

• Dedication to attending all training sessions without exception.

• Consistent attendance is required during the initial 90 days.

• Candidates must reside in Georgia, Indiana, Pennsylvania, Tennessee, Idaho, or Washington.

• A distraction-free home workspace is essential.

• A wired broadband or fiber optic internet connection with a minimum of 10 Mbps download and 5 Mbps upload is required.

• Wi-Fi, mobile, or hotspot connections are not permitted.

• Ability to uphold patient confidentiality and adhere to HIPAA regulations is crucial.

🏝️ Benefits

• Medical, Dental & Vision benefits available from Day 1.

• 18 days of Paid Time Off.

• 8 Paid Holidays.

• Employer contributions for Health Reimbursement Accounts (HRA) and Health Savings Accounts (HSA).

• 401(k) plan with company matching.

• Tuition assistance options.

• Opportunities for career development.

• Compensated virtual training program.

• Eligibility for an annual bonus plan.

• Access to well-being and behavioral health programs.

• Company-sponsored life insurance.

• Tuition reimbursement offerings.

• Leaves of absence available.

• A supportive virtual team atmosphere.