Customer Service Representative

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Manage both outbound and inbound calls within a high-traffic call center environment.

• Adhere to established workflows and scheduled expectations for call handling.

• Resolve patient concerns by offering compassionate solutions in line with established protocols.

• Accurately document all interactions in real time while ensuring patient confidentiality and adhering to HIPAA regulations.

• Participate actively in paid virtual training sessions.

• Achieve monthly performance targets.

• Engage in ongoing learning and apply feedback for improvement.

• Handle consecutive calls throughout the entirety of the shift.

• Maintain a distraction-free home office and ensure necessary wired internet connectivity.

⛳️ Requirements

• Residency required in Georgia, Indiana, Pennsylvania, Tennessee, Idaho, or Washington.

• High School Diploma or equivalent is mandatory.

• Prior experience is not necessary.

• Previous experience in healthcare customer service call centers is highly desirable.

• Capability to thrive in a high-volume, structured setting.

• Strong problem-solving abilities and quick decision-making skills in real time.

• Exceptional written and verbal communication skills.

• Proficiency in Microsoft Office applications.

• Ability to concurrently navigate multiple systems.

• Commitment to complete 100% of the training program.

• Consistent attendance required during the initial 90 days.

• Maintain a distraction-free home working environment.

• Wired cable broadband or fiber optic internet with a minimum of 10Mbps download and 5Mbps upload speed is necessary.

• Wi-Fi, mobile, or hotspot connections are not permitted.

• Must uphold patient confidentiality and HIPAA compliance.

🏝️ Benefits

• Medical, Dental & Vision benefits starting on Day 1.

• 18 days of Paid Time Off.

• 8 Paid Holidays.

• Employer contributions for HRA and HSA accounts.

• 401(k) plan with company matching.

• Tuition assistance for further education.

• Opportunities for career development.

• Paid virtual training program.

• Ongoing professional development.

• Well-being and behavioral health programs.

• Company-paid life insurance.

• Tuition reimbursement options.

• Leaves of absence available.

• Eligibility for an annual bonus plan.