Customer Service Representative

This is a fully remote position, open to applicants in North Dakota, +3 more states.

📋 Description

• Manage inbound and outbound phone communications with Sanford Health members, providers, and colleagues.

• Evaluate case complexity, address inquiries, or facilitate escalations as necessary.

• Answer customer inquiries through both telephone calls and written correspondence.

• Collaborate with various Sanford Health departments on inquiries that necessitate extensive research.

• Record interactions meticulously for precise tracking and analysis.

• Encourage appropriate utilization of self-service features.

• Offer end-user assistance, including navigation support and basic troubleshooting for system issues.

• Recognize opportunities to enhance self-service features and knowledge-management resources.

• Ensure adherence to corporate data administration policies, data security standards, and Sanford Health procedures.

• Comply with Customer Service policies, processes, and guidelines.

⛳️ Requirements

• High school diploma or equivalent is preferred; a bachelor's degree is also preferred.

• At least one year of experience in customer service is required.

• Basic computer proficiency, including familiarity with Microsoft products (MS Office, Outlook/Exchange).

• Strong organizational skills and effective problem-solving abilities.

• Capability to consistently provide high-quality customer service in a professional manner.

• Ability to adhere to strict policy guidelines and established operating procedures.

• Skill in effectively managing interactions with dissatisfied customers.

• Excellent communication, interpersonal, and listening skills.

• Flexibility in accommodating changes in staff scheduling.

• Capability to manage multiple customer requests promptly.

• Attention to detail, especially in data entry tasks.

• Positive attitude, quick learning ability, and adaptability to change.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that encourages teamwork and collaboration.