Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound calls across various portfolios

• Utilize several web-based applications for investigation and verification purposes

• Provide accurate and prompt responses to inquiries from current and prospective customers

• Communicate the appropriate actions to clients in a friendly and professional manner

• Establish customer confidence in Propel's services by acting as a subject matter expert

• Collaborate with the team to achieve both individual and team objectives

⛳️ Requirements

• High School Diploma or its equivalent

• At least 1 year of experience in customer service or a call center environment

• Outstanding verbal and written communication skills in English; Spanish proficiency is a plus

• Exceptional customer service abilities: skilled in building rapport with clients and managing escalated calls

• Strong knowledge of Microsoft Office and Internet usage

• Capable of prioritizing tasks, managing high call volumes while maintaining a professional and personable demeanor

• Proven track record of succeeding in a fast-paced, goal-driven environment

🏝️ Benefits

• Opportunities for growth and advancement – we take pride in promoting from within

• A fantastic company culture

• Competitive salary along with health benefits

• Comprehensive vacation package

• Group health and dental insurance

• Group RRSP program

• Support for new parents

• A diverse and inclusive workplace