Customer Service Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Respond to incoming calls for the clinic system.

• Arrange and pre-register patients for appointments, outpatient visits, procedures, and additional engagements.

• Verify patient details, including demographic and insurance information.

• Provide patients with information regarding procedure preparations, appropriate attire requirements, and specific instructions.

• Prioritize tasks to ensure optimal reimbursement while minimizing financial risks for both the patient and the clinic.

• Direct self-pay patients to financial counseling services.

• Manage patient encounters using various system applications, including scheduling software, clinical operating systems, eligibility verification systems, medical necessity tools, and a document scanning repository.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Minimum of one (1) year experience in customer service.

• Familiarity with medical terminology, insurance processes, and billing practices.

• Bilingual proficiency in Spanish is preferred.

• Candidates must reside in Colorado for this remote position.

🏝️ Benefits

• 401(k) plan.

• Dental insurance coverage.

• Health insurance benefits.

• Vision insurance options.

• Paid time off.

• Discretionary bonus opportunities.