Customer Service Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the initial point of contact for members concerning transportation services.

• Provide assistance to customers with inquiries and issues related to transportation.

• Arrange, adjust, and cancel reservations as necessary.

• Collect and record customer complaints and concerns.

• Accurately log customer information, trip details, and interactions.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain acceptable levels of attendance and punctuality.

• Refer unresolved issues to the relevant departments.

• Foster a positive and collaborative work environment.

• Support a 24/7/365 contact center, including necessary coverage during nights, weekends, and holidays.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• Must reside in New Jersey.

• High School Diploma is preferred.

• 0–2 years of experience in a contact center or customer service role with high call volume and data entry is preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal abilities.

• Capability to work independently as well as collaboratively within a team.

• Quick adaptability to new technologies and processes.

• Proficiency in understanding and following complex instructions.

• Ability to type accurately at a minimum speed of 35 words per minute.

• High-speed internet connection with at least 25 Mbps download and 5 Mbps upload; proof of speed test is required.

• Capability to connect directly to the modem via hardwire.

• A dedicated workspace that is separate from other living areas to ensure the privacy of sensitive information.

• Willingness to attend 100% of training sessions and to be on camera for the first 30 days of employment.

• Flexibility to support schedules that may include nights, weekends, and holidays.

• Ability to meet physical demands such as extended periods of sitting, frequent use of telephone, headset, and computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).