Customer Service Representative

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Respond to incoming customer inquiries related to their electric and gas services.

• Educate customers about billing specifics, including charges, payment options, and available assistance programs.

• Deliver accurate information and solutions to customers, ensuring a high level of satisfaction.

• Aim for first call resolution with every customer interaction.

• Identify opportunities to introduce additional services or upgrades that meet customer needs.

• Assist customers with managing their accounts, including updates to personal information and services.

• Record customer interactions in the call tracking system.

• Handle all customer calls, regardless of their complexity, in a courteous and professional manner.

• Exhibit the ability to perform under pressure while striving to meet deadlines and performance targets.

• Carry out additional tasks as assigned by management.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• A minimum of 1 year of customer service experience is essential.

• At least 1 year of call center experience is preferred.

• Demonstrated excellence in customer service.

• Strong written and verbal communication skills are required.

• A natural talent for empathizing with customers.

• Ability to project and convey a positive, caring, and professional demeanor to customers.

• Adaptability and the capacity to swiftly adjust to changes are necessary.

• Must efficiently and effectively conduct research while adhering to specific time constraints.

• Compliance with policies and procedures is required.

• Adherence to work schedules and punctuality standards is essential.

• Proficiency in typing quickly and accurately, effective use of a mouse, and a basic understanding of Windows-based operating systems is necessary.

• Ability to maintain a high level of confidentiality when handling customer information.

• Must be capable of providing quality customer service and managing challenging customers while upholding a strict level of professionalism.

🏝️ Benefits

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts