Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main inside contact for Flexcon’s clients and oversee fulfillment tasks, standard product recommendations, pricing, and information-related issues.

• Address customer inquiries via phone, email, and fax.

• Record customer interactions in SalesForce.

• Manage inquiries from sales, telesales, and distribution centers.

• Suggest, quote, sample, and sell standard stock products.

• Document opportunities that require custom construction and connect customers with Flexcon’s technical team.

• Oversee order fulfillment from the moment an order is received until delivery and invoicing is complete.

• Enter and confirm new orders; manage order modifications and cancellations.

• Propose alternative product constructions as necessary.

• Track open work orders and expedite them as required.

• Inform customers about delayed or problematic orders and alternative product options.

• Resolve customer-specific shipping and logistics challenges in collaboration with the Shipping Departments.

• Utilize the E-price tool for product recommendations, pricing quotes, discounts, application sheets, product samples, and trial orders.

• Address information-related complaints and take corrective measures.

• Manage pricing errors, order entry mistakes, and customer accommodations.

• Engage with assigned accounts to comprehend applications and identify missed opportunities.

• Assist with order entry and standard price quotation overflow.

• Enter details of new customers.

• Participate in Customer Service Improvement Teams.

• Provide cross-training to new employees when appropriate.

⛳️ Requirements

• Bachelor’s degree or equivalent business experience.

• 2-3 years of previous experience in Customer Service.

• Experience in a manufacturing environment is highly preferred.

• Familiarity with using an ERP system is highly preferred.

• Capability to apply problem-solving skills and a “can-do attitude” to navigate challenges.

• Proficiency in using the E-price tool to assist with customer inquiries.

🏝️ Benefits

• Competitive Compensation & Annual Bonus Program.

• Medical, Dental, Vision, and Life Insurance.

• Tuition Reimbursement Program.

• 401K Match.

• Casual Work Environment.

• Career Development Opportunities.

• Disability insurance.

• Paid time off.

• Wellness programs.

• Tuition assistance.