Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls from prospective applicants for Colorado’s Low Income Energy Assistance Program.

• Precisely input data collected from applicants.

• Offer resources and assistance to callers on the LEAP application line.

• Address telephone inquiries in a polite and professional manner.

• Support callers throughout the application process.

• Familiarize yourself with available resources to effectively perform assigned tasks.

• Utilize systems, knowledge bases, telephone, email, and web browsers to address inquiries and carry out job responsibilities.

• Refer escalated calls to the appropriate levels as necessary.

• Treat callers with respect and empathy.

• Skillfully operate software, databases, scripts, and tools.

• Be active on Microsoft Teams during work hours and respond promptly to requests.

⛳️ Requirements

• This is an entry-level position.

• Exceptional communication and interpersonal skills are essential.

• Capability to manage multiple tasks simultaneously.

• Quick learning ability is required.

• A minimum typing speed of 30 WPM is necessary.

• Demonstrated ability to collaborate effectively as part of a team.

• A Windows PC is mandatory; Apple/Mac, tablets, smart devices, Chromebook, and Android systems are not supported.

• Windows 10 or a newer version is required.

• A PC with at least 16GB of RAM is necessary.

• A hard-wired broadband internet connection via DSL, cable, or fiber optic is required.

• A private work-from-home environment free from interruptions and distractions is essential.

• A USB headset is required.

• A webcam is needed for internal team meetings.

• Availability for Monday–Friday schedules is required, with federal and some state holidays off.

• Applicants must reside in an eligible U.S. state; international applicants will not be considered.

🏝️ Benefits

• This is a work-from-home position.

• Seasonal employment lasting 5–6 months.

• Both part-time and full-time shifts are available.

• Time off on federal and some state holidays.

• Two separate monitors are highly recommended for optimal performance.