Customer Service Representative

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage both incoming and outgoing calls with patience, tact, and courtesy.

• Input data into a Windows-based computer database while adhering to guidelines and conducting scripted interviews.

• Execute data entry tasks while actively engaging with customers.

• Assess input/output data for completeness, accuracy, and compliance with quality standards.

• Maintain accurate production records.

• Organize and classify data for entry.

• Verify, identify, and rectify errors.

• Monitor documents received and completion dates in a log.

• Carry out clerical and related office functions, including tracking records of work received and completed.

• Refer calls to a supervisor when necessary.

• Record call-related information for auditing and reporting purposes.

• Provide insights on call issues concerning downtime and training.

• Foster a flexible, adaptable, and team-oriented work atmosphere.

• Contribute to team and operational objectives.

• Prioritize workloads to ensure timeliness and quality standards are met.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of 3 months experience in a call center or customer service setting is preferred.

• Prior experience with computers, phone systems, and headsets is advantageous.

• Proficiency in reading and typing.

• Familiarity with modern office procedures, methods, and computer equipment.

• Skilled in using Microsoft Office Products.

• Ability to communicate and read in English clearly, professionally, and fluently.

• Proficiency in languages other than English is a plus.

• Outstanding communication abilities.

• Understanding of customer service principles and practices.

• Strong organizational skills and attention to detail.

• Capacity to adhere to rules, regulations, laws, and methods relevant to the position.

• Ability to work independently without immediate supervision.

• Competence in addressing and resolving recurring issues.

• Successfully complete and pass any client-mandated training.

• U.S. citizenship and security clearance for access to classified information are required; in rare cases, non-U.S. citizens with specialized skills and experience may be considered.

• Must live within a 50-mile driving radius of a Coast Professional office.

• High-speed internet connection with a minimum of 25 Mbps download and 3 Mbps upload speed is required.

• Ability to connect to the home network using an ethernet cable.

• Mobile device for DUO multi-factor login: iPhone 7 with iOS 11.1+ or Android device with Android 9.2+.

• A quiet, dedicated workspace free from distractions and interruptions is necessary.

• Capability to collect equipment within 48 hours’ notice.

🏝️ Benefits

• 11 Paid Holidays.

• 401(k).

• 401(k) matching.

• AD&D insurance.

• Dental insurance.

• Disability insurance.

• Employee assistance program.

• Health insurance.

• Life insurance.

• Paid sick time.

• Paid time off.

• Paid training.

• Referral program.

• Vision insurance.

• $5.09 Health and Welfare.

• Computer equipment will be provided.