Customer Service Operator, Commercial Call Center – Exclusive Vacancy for People with Disabilities (PWD)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver voice-based customer support in a compassionate and personalized manner, emphasizing tailored solutions to fulfill customer needs.

• Proactively present our financial products and services with the intent of fostering customer loyalty and ensuring optimal client outcomes.

• Meet and surpass sales objectives, with the potential to earn rewards based on performance.

• Engage with customers, addressing inquiries and managing requests with excellence to guarantee complete satisfaction.

⛳️ Requirements

• High school diploma is required.

• Prior sales experience is advantageous.

• Must be available to work a 6x1 schedule (Monday to Saturday).

• Work hours consist of 6 hours and 20 minutes each day.

• Reliable internet with a minimum speed of 100 Mbps and a wired Ethernet connection for desktop use is necessary.

• Ability to communicate clearly and effectively.

• Proficient in customer service techniques.

• Strong active listening skills and the ability to analyze customer needs.

• Excellent time management and task prioritization skills.

• Initiative and a commitment to making a positive impact.

• Capacity to collaborate within a team and seek innovative solutions to exceed customer expectations.

• Enthusiasm for challenges and a results-driven approach.

🏝️ Benefits

• Daily meal allowance (VR): BRL 24.25.

• Medical and dental insurance coverage.

• Participation in incentive campaigns.

• Provision of necessary equipment – Desktop computer.

• Flexible break times.

• Semi-annual profit-sharing (PLR).

• Internet allowance provided.

• Well-structured development program and clear career progression.

• An inclusive and respectful workplace environment.