Customer Service Manager, French-speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Offer assistance and guidance to our French-speaking clients through email and telephone communication.

• Manage customer inquiries, orders, and complaints effectively.

• Address and resolve issues in a solution-focused manner until complete customer satisfaction is achieved.

• Collaborate with internal departments such as Logistics, Purchasing, and Customer Service.

• Maintain and log customer inquiries within the system.

• Provide support for questions related to products, deliveries, and returns.

• Ensure a superior level of service for the French market.

⛳️ Requirements

• Previous experience in customer service or support, preferably in an e-commerce setting.

• Strong service orientation and customer focus, particularly in international interactions.

• Good logical reasoning abilities and a structured, solution-oriented approach to work.

• Familiarity with online marketplaces (e.g., Amazon, eBay) is advantageous.

• Proficient in the French language.

• Skilled in MS Office applications.

• Organized and dependable work ethic, with high self-motivation and teamwork spirit.

🏝️ Benefits

• Enjoy a pleasant working environment and a modern, well-equipped workplace.

• Benefit from flexible working hours with flextime and various scheduling options.

• Take advantage of a highly flexible remote work policy (up to 100%).

• Experience flat hierarchies and short decision-making processes, allowing plenty of space for your ideas.

• Access training and development opportunities, as well as prospects for professional and personal growth.

• Join an informal, egalitarian company culture.

• Additional perks include JobRad (company bike), Edenred City, corporate benefits, employee discounts, and regular team events.