Customer Service Leader

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of profitability and customer satisfaction for designated contracts.

• Oversee service agreements and time-and-material programs.

• Support sales initiatives for new contracts and proposals.

• Address customer concerns promptly and efficiently.

• Collaborate with customer service, parts and transactional services, field service, repair service, and other teams.

• Serve as a liaison between internal organizations and clients.

• Lead contract administration and management, ensuring oversight of Terms & Conditions and proactive claims management.

• Spearhead risk modeling, contract estimating, and financial planning for tenders and ongoing project evaluations.

• Promote operational excellence and establish strategic priorities for the team.

• Develop best practices and enhance functional effectiveness.

• Analyze service data, troubleshoot operational issues, and manage projects from initiation to completion.

⛳️ Requirements

• Advanced degree in Electrical Engineering or a related field.

• Proven experience in Services & Customer Contract Management.

• Outstanding oral and written communication skills with the ability to influence stakeholders at all levels.

• Strong technical knowledge of HVDC systems.

• Capability to analyze intricate service data, resolve operational challenges, and lead projects from start to finish.

• Proficient in documenting, planning, and effectively marketing service programs.

• Robust project management abilities, including risk and resource management.

• Willingness to travel for business (30%).

🏝️ Benefits

• Access to premier training and mentorship within GE Vernova’s global network.

• Chance to work on projects that significantly contribute to the global energy transition.

• A flat and inclusive organization where contributions are visibly valued.

• Highly competitive salary package accompanied by comprehensive social benefits.

• Permanent, full-time position.

• Relocation assistance is not provided.