Customer Service, Dispatcher

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage approximately 20 customer calls daily concerning appointments, billing inquiries, service issues, and the location of technicians.

• Oversee technician schedules within our CRM (PestRoutes), ensuring optimal distribution of the job pool.

• Input and update customer information, handle billing entries, and execute essential support workflows in PestRoutes.

• Follow up on outstanding invoices and address recurring billing challenges.

• Serve as the communication bridge between field technicians and customers, effectively translating needs.

• Proactively manage cancellation attempts, resolve issues, and maintain high service quality standards.

• Occasionally handle inventory ordering, coordinate service areas, and provide operational support.

⛳️ Requirements

• A minimum of 5–7 years of experience in customer service, dispatch, or office administration roles; preferably within the home services sector.

• Familiarity with CRMs (experience with PestRoutes is advantageous) and phone systems.

• Excellent organizational abilities, with a strong emphasis on task precision and adherence to schedules.

• Clear and confident communication in English over the phone—avoiding filler language, while being empathetic yet assertive when necessary.

• Capable of managing responsibilities independently without daily oversight.

• Eager to commit to a company for the long term and to grow within a stable and trusted environment.

• Previous experience in the pest control, HVAC, or home services industry (Nice-to-Have).

• Demonstrated dispatch or scheduling experience (Nice-to-Have).

• Knowledge of U.S. customer service standards (Nice-to-Have).

• Leadership potential or seniority capability (potential to manage a future team) (Nice-to-Have).

🏝️ Benefits

• Competitive salary with opportunities for advancement.

• Comprehensive benefits package including health insurance and retirement plans.

• Supportive work environment with a focus on professional growth.