Customer Service Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Achieve service objectives and execute suggested enhancements and performance metrics.

• Offer customer assistance via digital channels like Instagram, WhatsApp, and email, ensuring prompt and efficient replies.

• Help customers with inquiries, concerns, and questions, providing a positive and solution-focused experience.

• Oversee and engage with interactions on social media, replying to comments and direct messages in a courteous and professional manner.

• Work alongside the marketing team to design and implement strategies that enhance the customer experience.

• Remain informed about the company’s products and policies to deliver accurate information to customers.

⛳️ Requirements

• Prior experience in customer service, ideally in e-commerce or similar industries.

• Knowledge of social media and online support tools.

• Outstanding verbal and written communication abilities.

• Capacity to work autonomously and collaboratively within a team.

• Proactive mindset with strong problem-solving capabilities.

• Passion for fashion and trends in women's accessories.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Employee discounts on products and services.