Customer Service & Client Success Virtual Assistant

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Manage incoming calls from both prospective and existing clients.

• Quickly respond to customer inquiries via email and text messages.

• Arrange home inspections and address customer queries.

• Confirm scheduling details and verify online inspection requests.

• Deliver professional and friendly customer service throughout the booking process.

• Follow up with potential clients who have not yet scheduled an inspection.

• Conduct follow-up calls to assess customer satisfaction after inspections are completed.

• Resolve customer concerns and escalate issues as necessary.

• Assist in generating repeat business and referral opportunities.

• Keep accurate records of customer information and appointment details.

• Aid in the preparation of proposals and related documentation.

• Compile reports and organize business information efficiently.

• Support inbox management and facilitate administrative workflows.

• Carry out general business support tasks as assigned.

⛳️ Requirements

• Previous experience in customer service is essential.

• Experience in sales support or inside sales is preferred.

• Proven ability to handle inbound phone calls is required.

• Background in administrative or executive assistant roles is preferred.

• Excellent written and verbal communication skills in English.

• Willingness to learn new software and business processes.

• Experience in home inspection or property-related fields is a plus but not mandatory.

• Bilingual proficiency in English and Spanish is an advantage but not required.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• A variety of open positions available.

• Complimentary training and skill enhancement opportunities.

• Ongoing support and guidance.

• A dynamic community that is always ready to assist you.

• And more!