Customer Service, Call Center Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the initial contact point, guiding customers from the completion of their order to the handover of their vehicle.

• Collaborate closely with colleagues from various departments to research the current status of orders and ensure the seamless delivery of our vehicles.

• Continuously maintain an overview of outstanding tasks and assist in prioritizing them alongside the team.

• Facilitate the timely delivery of customers' new cars — utilizing our specialized glass truck to deliver directly to their doorstep!

⛳️ Requirements

• Previous experience in dialogue marketing, call center operations, or personal customer service is preferred.

• A passion for customer interaction, combined with a structured, reliable, and solution-focused approach to work.

• A collaborative spirit and a hands-on attitude are essential.

• A positive outlook and a strong dedication to achieving your set objectives.

• Proficiency in German (both spoken and written) is required; English skills are a plus, along with a confident use of Google Workspace tools (Sheets, Gmail, Calendar, etc.).

🏝️ Benefits

• We prioritize your work-life balance and well-being as part of our company culture; thus, we offer the possibility of up to 100% remote work within Germany by agreement.

• Access to modern IT equipment and dedicated IT support.

• Competitive and attractive salary based on performance and market standards.

• We emphasize open communication and successful outcomes over dress codes.

• Your personal development is important to us — we provide individual training and coaching from day one.

• Enjoy discounts on popular brands and exclusive offers on our complete vehicle inventory for you, your family, and friends.