CPC Processor I – Customer Support

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform an 8.5-hour shift scheduled between 8:00 AM and 9:00 PM EST, with the specific hours based on business requirements.

• Engage in telephone communications while upholding exceptional customer service standards.

• Respond to release-of-information inquiries via phone accurately and promptly.

• Review, investigate, resolve, and reply to inquiries received through telephone, email, or written correspondence.

• Record all calls, inquiries, and resolutions in the appropriate software systems.

• Adhere to department- and site-specific processes and procedures.

• Achieve and sustain productivity and quality assurance standards.

• Comply with company policies and procedures.

• Maintain strict confidentiality regarding information encountered in the role.

• Exhibit professionalism and build rapport with colleagues and management.

• Timely communicate any issues, complaints, and incidents to staff and management.

• Execute tasks according to the training and guidance provided, while following facility-specific protocols.

• Attend mandatory meetings and training sessions as instructed.

• Maintain satisfactory attendance and report to work as scheduled.

• Carry out other assigned duties as needed.

⛳️ Requirements

• High school diploma or equivalent certification from a state-recognized accredited institution.

• Communicate in a friendly and professional manner.

• Possess strong customer service abilities.

• Experience with a multi-line phone system is essential.

• Intermediate to advanced computer skills, particularly with MS Office.

• One year of relevant experience is advantageous.

• Background in data entry, medical records, healthcare, insurance claims processing, and document proofreading/editing is a plus.

• Ability to remain organized while working efficiently.

• Strong attention to detail is necessary.

• Successful completion of an annual Introductory HIPAA examination is required.

• Must pass a 90-day ROI Certification course with a minimum score of 85%.

• Ability to meet post-offer health screening and vaccination requirements where applicable.

• This position does not qualify for employment sponsorship.

🏝️ Benefits

• Opportunity for remote work.

• Post-offer health screenings provided.

• Proof and/or completion of required vaccinations, including flu shot, Tdap, and COVID-19 vaccination.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Protections under Equal Employment Opportunity laws.