Customer Service Banking Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address helpdesk tickets swiftly, prioritize incoming requests, devise efficient workarounds, and communicate solutions clearly.

• Investigate tools, documentation, and data to diagnose intricate production-level challenges, pinpoint root causes, and implement resolutions.

• Manage incoming calls and chats with professionalism, friendliness, and a focus on resolution.

• Collaborate with Product, QA, Development teams, and vendors to tackle systemic challenges.

• Adhere to CSI and Apiture policies, standards, and procedures to ensure accuracy, security, and compliance.

• Create, update, and sustain content in the Support knowledge base.

• Recognize trends and work alongside the Product team to enhance the Apiture Digital Banking platform.

• Perform additional duties as necessary to contribute to team and organizational success.

⛳️ Requirements

• Associate's degree or equivalent relevant experience.

• Minimum of 2 years of customer support experience directly interacting with customers in a support or service role.

• Exceptional communication and organizational abilities.

• Strong written and verbal communication skills.

• Capacity to excel in a fast-paced environment that requires ongoing prioritization.

• Ability to maintain effectiveness under pressure and manage tight deadlines.

• Capable of making decisions and exercising discretion when necessary.

• Preferred experience in Banking/Fintech.

• Comfortable with technology and eager to learn and adopt new tools.

• Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

🏝️ Benefits

• Competitive salary.

• Eligibility for incentive awards based on individual and business performance.

• Comprehensive range of benefits.