Customer Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers from Ballard Designs, Frontgate, Grandin Road, and Garnet Hill

• Manage a large volume of incoming customer calls

• Resolve and de-escalate various customer issues

• Promote products and drive sales while maintaining a high call volume

• Address customer inquiries and customize the experience for each caller

• Process refunds, accept payments, place orders, and analyze account information

• Report to a designated Customer Service Supervisor

⛳️ Requirements

• Must be a resident of Indiana

• Minimum of 12 months of customer service experience

• Must provide a distraction-free work-from-home setting

• Capability to learn and operate in a virtual work environment with a structured schedule

• Strong communication skills to engage with diverse customer styles, colleagues, and leaders

• Proficient in navigating multiple systems and screens

• Adhere to computer system requirements

• Ability to independently troubleshoot technical issues, collaborating with IT when necessary

• Availability for a full-time 40-hour work schedule, which includes a weekend shift each week

• Capacity to thrive in a fast-paced, high-volume inbound call environment

🏝️ Benefits

• Automatic pay increase of $0.50 after 6 months

• Opportunities for career advancement within the QVC Group family of brands

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Discounts for employees

• Health care benefits commencing on day one

• 401(k) plan

• Tuition reimbursement benefits