Customer Service

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming customer calls for the Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands

• Resolve and de-escalate unique customer issues

• Promote products and enhance sales while managing a high call volume

• Manage a large volume of inbound customer inquiries

• Suggest additional products during each customer interaction

• Assist callers with their inquiries and tailor each customer experience

• Confirm refunds, process payments, place orders, and review account information

• Report to a designated Customer Service Supervisor

⛳️ Requirements

• Must be a resident of Ohio

• Over 12 months of customer service experience

• Capability to provide a distraction-free work-from-home setting

• Ability to learn and function in a virtual environment with a fixed schedule and organized day

• Skill in communicating with diverse customer styles, peers, and leadership

• Proficient in navigating multiple systems and screens

• Ability to adhere to computer system requirements

• Capability to troubleshoot personal technical issues, collaborating with IT when necessary

• Willingness to work a full-time 40-hour schedule, including a weekend shift each week

• Ability to thrive in a fast-paced, high-volume call environment

🏝️ Benefits

• Automatic $0.50 increase after 6 months

• Prospects for career advancement and upward mobility within the QVC Group family of brands

• Competitive salary

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Discounts for employees

• Health care benefits available from day one

• 401(k) plan

• Tuition reimbursement benefits