Customer Service Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Address customer inquiries through email, chat, text, and/or phone promptly and professionally.

• Effectively resolve customer issues while ensuring compliance with company policies and service standards.

• Keep thorough and precise records in tickets and internal systems.

• Take ownership of customer interactions, including follow-ups and transitions.

• Achieve or surpass established performance metrics (e.g., QA scores, response times, resolution times, tickets per shift).

• Work collaboratively with cross-functional teams (Sales, Operations, Production, etc.) to meet customer needs.

• Participate in process enhancements by recognizing recurring problems or inefficiencies.

⛳️ Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related discipline.

• At least 1 year of experience in customer support, client services, or a similar client-facing position.

• Excellent written communication skills with the capacity to uphold a professional brand voice.

• Able to thrive in a fast-paced, metrics-oriented environment.

🏝️ Benefits

• Two-month paid sabbatical available to eligible employees.

• Night shift allowance of $80.