Customer Service and Support Internship – Level 1

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address routine customer inquiries and requests.

• Accurately log tickets and interactions.

• Assist in the initial assessment of incoming requests.

• Forward more complicated cases to the relevant teams.

• Aid in organizing the knowledge base.

• Contribute to a positive customer experience.

⛳️ Requirements

• Currently pursuing an undergraduate degree or a technologist program in Information Technology, Information Systems, Software Analysis and Development, Computer Science, Computer Networks, Technology Management, Business Administration, Management Processes, or related fields.

• Availability for a 6-hour workday.

• Strong verbal and written communication skills.

• Organized, detail-oriented, and quick to adapt to new tools and procedures.

• A collaborative spirit, a passion for serving others, and the ability to adhere to guidelines, checklists, and established processes.

• Possess a suitable setup for remote work.

• Basic understanding of customer service or technical support.

• Familiarity with ticketing systems or service desk tools.

• Basic knowledge of Microsoft 365, especially Teams, Outlook, Word, and Excel.

• Understanding of web systems, browsers, user accounts, roles, and access permissions.

• Interest in artificial intelligence, privacy, data protection, LGPD, and information security.

• Ability to comprehend technical documentation.

• Clear, courteous, and respectful communication skills.

• Strong organization, discipline, and attention to record-keeping.

• A curious mindset, eagerness to learn, and a collaborative attitude.

• Responsibility in managing sensitive information.

• Proactive within the role and willing to seek assistance when required.

🏝️ Benefits

• Life insurance.