Customer Service and Retention Specialist – Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage customer interactions with an emphasis on retaining subscribers who are considering cancellation;

• Deliver customer support through various channels including phone, WhatsApp, email, and chat.

⛳️ Requirements

• High school diploma required; ongoing university education is a plus;

• Strong verbal and written communication skills;

• Previous experience in customer service, sales, and/or customer retention is preferred;

• Familiarity with digital tools and communication channels;

• Capability to navigate different customer service systems;

• Show adaptability and a strong commitment to achieving results;

• Focus on problem-solving, exceptional negotiation abilities, and dedication to outstanding customer service;

• Must be a resident of Porto Alegre and/or the adjacent Metropolitan Region.

🏝️ Benefits

• Comprehensive training and onboarding;

• Opportunities for career advancement;

• Flexible working hours;

• Supportive and dynamic work environment.