Customer Service Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address and follow up on inquiries through various digital channels

• Oversee chats and manage orders

• Monitor and track logistics requests

• Review and manage customer feedback

• Assist with lower-volume platforms such as RD, iFood, and Beleza na Web

• Track orders, incidents, and any potential discrepancies

• Collaborate with internal teams to resolve requests

⛳️ Requirements

• Completion of high school education

• Excellent written and verbal communication skills

• Highly organized and detail-oriented

• Capable of managing multiple tasks at once

• Proficient in using digital systems and tools

• Proactive, responsible, and focused on customer service

• Advantage: Experience in digital customer service

• Advantage: Familiarity with platforms such as iFood, Beleza na Web, or RD

• Advantage: Background in orders, logistics, or e-commerce

🏝️ Benefits

• Comprehensive training programs

• Opportunities for career advancement

• Collaborative and inclusive work environment

• Competitive salary and benefits package