Customer Service Agent, Italian – Morning Shift

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide customer service through phone, email, or social media to address and resolve daily incidents.

• A key responsibility of this role is effectively managing incoming calls and chats.

• Deliver accurate, valid, and comprehensive information by utilizing appropriate methods and tools.

• Address customer complaints, offer suitable solutions and alternatives within specified timeframes, and follow up to ensure resolution.

• Maintain records of customer interactions, process customer accounts, and organize documentation.

• Adhere to communication procedures, guidelines, and policies.

• Go the extra mile to engage with customers.

• Work schedule: 8:00 AM - 4:00 PM with a 30-minute break.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly advantageous.

• Familiarity with Zendesk is preferred.

• Proficient in Italian (both oral and written) and fluent in either Spanish or English.

• Demonstrated skills in planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Possess strong communication and interpersonal abilities.

• Be a solution-oriented and dependable professional.

• Exhibit exceptional attention to detail and excellent time-management skills.

• Display flexibility, with the ability to adapt quickly to changing circumstances.

• Have strong interpersonal and communication skills.

• Be decisive and well-organized.

• Enjoy being part of a dynamic team within a growing company.

• Candidates must reside in Spain.

🏝️ Benefits

• Home office.

• Enjoy a fantastic work environment with a youthful, international team of talented individuals!

• Opportunity to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance.

• Gympass Membership.