Customer Service Agent, German Speaking

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Respond to emails and messages from members via messenger.

• Maintain effective communication with members and collaborate with the team to uphold a high level of customer satisfaction.

• Provide support during challenging conversations by offering a listening ear.

• Foster relationships with members, ensuring that all interactions conclude with their satisfaction.

• Assist German-speaking members through email, live chat, and Facebook Messenger.

• Translate content and job vacancies as needed.

• Contribute towards the team's objective of achieving 100% customer satisfaction.

⛳️ Requirements

• Proficient and impeccable spoken and written German.

• Proficient spoken and written Dutch or English, in addition to German.

• Possess an enthusiastic writing style.

• Available to work 12–16 hours per week.

• Precise and comfortable in a team-oriented environment.

• Must reside in the Netherlands.

• Have access to a personal laptop with reliable internet for remote work.

• Maintain a private work setting to ensure member privacy.

• Previous experience in a similar role is advantageous, but not mandatory.

🏝️ Benefits

• An exciting position within an international organization.

• A close-knit team that makes you feel at home right away.

• A generous lunch provided at our office, along with fresh fruit daily.

• Company-branded clothing.

• Monthly delivery of boxer shorts to your doorstep.

• Flexible working arrangements, whether from home or in the office, with prior consultation.

• Competitive hourly salary, inclusive of vacation and vacation allowance.

• Reimbursement for travel expenses.