Customer Service Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Customer interaction: Managing inquiries through inbound and outbound calls, emails, and chat.

• Client assistance: As the primary point of contact, you support our customers with their questions. Leveraging your product knowledge, you aid existing clients with their needs and inquiries related to supplementary dental insurance plans.

• Knowledge base development: You assist in the creation and ongoing enhancement of our digital knowledge repository.

• Process enhancement and automation: You play a key role in refining and optimizing our processes and the customer experience within Customer Success.

⛳️ Requirements

• Customer support experience: You have previous experience in customer service or similar roles that involve direct customer interaction.

• Organizational abilities and collaboration: You demonstrate strong organizational and communication skills. Your team-oriented mindset, along with your adaptability, makes you a valuable contributor. You embody openness and motivation, showing a willingness to actively influence a dynamic organization.

• Knowledge of dental topics is beneficial.

• Interest in insurance matters: You possess a curiosity about the insurance industry or are eager to gain knowledge in this field.

• Proficiency in MS Office: Ideally, you are well-versed in MS Office applications.

• Language proficiency for work: You have excellent command of the German language (at least C1 level) in both spoken and written forms. Additionally, you are fluent in English.

🏝️ Benefits

• Competitive fixed salary

• Generous vacation policy, starting at 28 days (up to 30 days), with days off on December 24 and December 31

• Option to choose between a complimentary Swapfiets bike or a subsidized BVG or Deutschlandticket

• Flexible working arrangements – either from your home office or our office in Berlin-Mitte

• Opportunity to work up to 60 days in EU countries

• Access to complimentary coaching sessions with nilo.health, our mental health resource

• Experience our products firsthand! Choose from dentolo, petolo, or vitolo

• Annual training budget starting at €750

• Regular (360-degree) feedback sessions

• Unforgettable summer and winter celebrations

• Frequent team bonding activities

• Employee discounts through Corporate Benefits

• Two volunteer days granted each calendar year

• Pet-friendly workplace