Customer Service Advisor

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as the initial point of contact (Phone/Email & Live Chat) for our clients.

• Coordinate with GP practices to request prescriptions and address inquiries.

• Perform regular administrative duties, including managing clinicians' schedules and undertaking quality improvement tasks.

• Create content for the knowledge center.

• Be part of a small, expanding team that offers opportunities for career advancement.

⛳️ Requirements

• Proven experience as a customer service advisor.

• Comfortable speaking on the phone and capable of analyzing and resolving issues.

• Familiarity with Zendesk would be advantageous.

🏝️ Benefits

• Flexible and contemporary working arrangements that enable you to work from the comfort of your home.

• Collaboration opportunities with our team based in the UK.

• Comprehensive training provided by our current patient care team.

• Professional and career development prospects within a growing industry.

• Paid day off for your birthday.