Customer Service Administrator

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Conduct outbound calls to tenants for scheduling health and safety inspections.

• Arrange inspection appointments among landlords, tenants, and service providers.

• Address tenant inquiries and concerns pertaining to scheduled property inspections.

• Keep precise records of tenant communications and appointment confirmations.

• Follow up on missed appointments and reschedule when necessary.

• Schedule jobs and inspections via phone as well as through our online booking platform.

• Oversee tenant communications related to health and safety compliance scheduling.

• Assist with increased workload during peak compliance periods (August–March).

• Work in collaboration with a well-established team managing over 30,000 annual client relationships.

• Each engagement is based on a specific scope of work and is governed by an independent contractor agreement.

⛳️ Requirements

• Outstanding verbal and written English communication skills with a professional telephone demeanor.

• Proficient mathematics and numerical abilities.

• Quick typing speed of 60–70 words per minute (WPM).

• Prior experience in customer service, call handling, appointment scheduling, or administrative support.

• Exceptional attention to detail and precision.

• Strong multitasking, organizational, and time-management capabilities with the ability to juggle multiple schedules and priorities.

• Capacity to handle sensitive discussions regarding property access, compliance, and tenant communications with patience, diplomacy, and professionalism.

• Proficient in coordinating with various stakeholders while ensuring excellent customer service.

• Familiarity with UK rental property regulations and tenant rights is preferred.

• Ability to work autonomously, prioritize tasks efficiently, and meet deadlines.

🏝️ Benefits

• Competitive rates.

• Weekly payments.

• Multiple open roles available.

• Free training and upskilling opportunities.

• Ongoing support and guidance.

• A vibrant community always ready to assist you.

• And more!