Customer Sales Support Specialist, Bilingual – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accountable for proactively reaching out to leads, addressing inquiries, and making sales calls to out-of-warranty pump customers and those in the inactive customer pipeline to ensure customer retention while generating new business from remote geographical areas.

• Transforms sales leads into qualified opportunities by assisting customers through the Patient Information Form (PIF) to shipping process.

• Responsible for overseeing the insurance verification processes for Tandem Diabetes Care within a designated region.

• Gathers patient information data and documentation to facilitate rapid authorization of payments from health insurance and government-funded plans.

• Understands the underlying needs or concerns of customers and provides pertinent information regarding products and services.

• Achieves and surpasses monthly goals (department key performance indicators) with a continuous commitment to enhancing selling skills and product knowledge.

• Continuously engages with the pipeline of potential pump customers to meet or exceed department key performance indicators.

• Manages incoming queue calls and must be adaptable to alternate between inside sales and insurance verification responsibilities based on business needs from quarter to quarter.

⛳️ Requirements

• Bilingual in English and French is mandatory.

• Familiarity with Type 1 diabetes, the unmet needs of diabetes therapies, and the advantages of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics is desirable.

• Understanding of durable medical equipment policies, health insurance providers, and reimbursement policies related to diabetes supplies is preferred.

• Ability to communicate in insurance terminology commonly used by the health insurance industry.

• Knowledge of individual health plan insurance practices.

• Proven ability to effectively communicate over the phone with customers to resolve issues and answer inquiries according to department protocols and requirements.

• Capable of asserting own ideas and influencing others by effectively consolidating, evaluating, and presenting relevant information.

• Proficient in computer skills, including MS Office, Internet usage, and navigating customer relationship management (CRM) systems.

• Minimum educational qualifications: Bachelor’s Degree or an equivalent combination of education and relevant job experience.

• Minimum experience: 1 year of recent experience interfacing with customers in a sales support capacity, including a blend of field sales or telesales experience in medical devices, technology, or a similar field. Experience in documenting calls by typing while conversing with a customer on the phone. Experience in patient diabetes education is preferred, along with knowledge of diabetes.

🏝️ Benefits

• Equipment necessary for the role will be provided.

• Training will be conducted remotely.