Customer Relationship Manager / Customer Support Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• You will be the primary contact for clients, ensuring a smooth onboarding process, delivering continuous support, and cultivating relationships that enhance customer retention and satisfaction.

• Develop and sustain robust, long-term relationships with clients, comprehending their requirements and guaranteeing their success with the platform.

• Act as the initial point of contact for customer queries, providing prompt and effective solutions to their issues.

• Assist clients throughout the onboarding journey and provide training to optimize their use of the platform.

• Represent the voice of the customer by collecting feedback and working together with internal teams to enhance products and services.

• Monitor and report on customer satisfaction metrics, support requests, and engagement levels.

⛳️ Requirements

• Demonstrated experience in customer relationship management or customer support, ideally in the SaaS or healthcare technology sectors.

• Outstanding communication and interpersonal abilities.

• Strong analytical skills and a proactive mindset in addressing client needs.

• Capability to handle multiple clients and priorities in a remote environment.

• Knowledge of CRM systems, ticketing platforms, and customer support tools.

• Willingness to work during UK business hours.

🏝️ Benefits

• A completely remote position with a mission-driven organization that is making an impact in healthcare.

• The opportunity to engage with cutting-edge technology that revolutionizes healthcare operations.

• Competitive salary and avenues for professional advancement.